Accreditations
Contact UsAccreditations
Dobson’s Removals & Storage are a long standing member of the NGRS (National Guild of Removers & Storers). The Guild’s priority has always been to protect consumers in an industry where there are no specific laws. We are proud to follow many of the ‘’firsts’’ that the Guild has introduced including a strict code of practice, continual quality monitoring and the Ombudsman Scheme approved membership inspection.
Since being a member of the NGRS, we have achieved the ‘’perfect record’’ every single year through consistent and quality customer feedback. When you choose an NGRS accredited removals company, you are guaranteed to be in safe hands.
Why Use An Accredited Company?
As a fully committed Guild member, we offer our customers a superb package of consumer protection measures. All measures and code of practices we follow are in place to promote the quality, care and to best handle your personal belongings and possessions. Using an accredited removals company saves you from wasting time and scrolling through online reviews of companies with inconsistent ratings.
When you choose an accredited company, you will be selecting a well-established company near you that has fully equipped vehicles for transportation, a professional removals team and hundreds of positive customer reviews. As long standing members of the NGRS, we stay committed to taking part and following all policies and procedures including;-
- Ombudsman Code of Practice.
- Ombudsman Approved Inspection Procedures.
- Ombudsman Approved Quality Monitoring Programme.
- Compulsory Membership to the Removals Industry Ombudsman Scheme.
- Ombudsman Scheme Approved Complaints Procedures.
What Code of Practice Do You Follow?
Here at Dobson’s Removals & Storage, we strictly follow the NGRS code of practice to make sure that we are offering the best service at the most affordable prices for all domestic and commercial customers. As part of the code of practice we follow, we ensure that all terms and conditions are clear for our customers. We agree to print all terms and conditions on the reverse of our quotations or estimations. Moreover, we always promise to provide accurate and honest information. We agree to ensure that all claims made by our team are honest, up-to-date and accurate.
Furthermore, we ensure that all storage facilities are clean, secure and weatherproof. For all customers looking to store goods with us, we ensure that a detailed list of inventory is supplied beforehand. Just like all NGRS accredited members, we are always looking at ways that we can lead in the industry and improve the level of all services that we offer to the general public.
